Frequently Asked Questions
Do your macarons have trans fats?
Our macarons are trans fat free!
Do your macarons contain nuts?
Yes, our macarons made with almonds. Also we use peanuts,
hazelnuts, and other nuts in the bakery
Where are your macarons made?
We are proud to say that all our macarons are made in NYC.
Where do you source your ingredients?
We are proud to say that all of our ingredients are sourced
from American purveyors!
Are your macarons Kosher?
Yes, all of our macarons are Kosher. Under the supervision of Cup K, certificates are delivered by Rabbi Steinberg from Brooklyn.
Click here to see our certification.
Are your macarons Parve?
Our macarons are mainly dairy (except a small Parve selection see below), but are not Chalav Yisrael:
- – Raspberry
- – Blackberry
- – Apricot
- – Strawberry
- – Strawberry rhubarb
- – Rhubarb
- – Chestnut
- – Peanut Butter and Jelly
For more information please contact: firstname.lastname@example.org
What is the best way to order macarons for delivery / pick-up / shipping?
Our boutiques do not take orders over the phone. Please visit our order page to place your order or give us a call at 212-465-0510 you will be notified.
What is your Manhattan delivery zone?
We deliver in Manhattan up to 116th Street.
How much does it cost to deliver in Manhattan?
Delivery orders in Manhattan are flat fee of $15.
When do you do deliveries in Manhattan?
We deliver in Manhattan M-F; morning deliveries are from 10 to 1pm and afternoon deliveries are from 2pm to 5pm.
Do you deliver in Manhattan on the weekends?
No, we do not deliver on Saturdays, Sundays, or Holidays.
When do I need to place an order for next day delivery?
All orders must be placed by 8 PM for next day delivery.
What if I need macarons delivered on the same day?
If you place your order online before 4 pm, please select “delivery in 2 hours” for a $25 delivery fee. This service is for delivery in Manhattan only.
Will I receive the invoice with the delivery of macarons?
No, the invoice does not arrive with the delivery. We send an email confirmation for your online order.
Why are some macaron boxes only available for Manhattan pick up and delivery but not for shipping?
Our Manhattan-only boxes are not strong enough and will not protect the macarons during shipping.
What happens if I am having trouble ordering through the website?
Please call our office at 212-465-0510, Monday to Friday 9am-5pm.
What do I do to follow-up and/or make changes to my order?
If you want to follow up on your order or make any changes please call the office with your order confirmation in hand, tel: 212-465-0510. Monday –Friday: 9am-5pm.
How much notice do I need to give if I’m modifying or cancelling my order?
Modifications to orders or cancellations require 24 hours’ notice.
What if I place an order with less than 24 hours’ notice?
Orders received with less than 24 hours’ notice are final sale and cannot be canceled or modified. All orders are subject to availability. If a shortage exists for any item you will be notified.
What do I do if my gift message doesn’t appear on the order confirmation?
If your gift message doesn’t appear on the order confirmation, please send it via e-mail to email@example.com with your order confirmation number in the subject line.
Where do you ship macarons?
We ship our macarons nationwide in the US and in Canada.
How does shipping work?
Please order online and enter the date you want the macarons to be delivered. We use UPS/FedEx for all our shipping outside Manhattan. We use ground service (1 or 2 days) for states in the North East, and 2nd day air for all the other states. We can only ship macarons 2 Day Air as the macarons need to be fresh. Every box we ship, whether ground or 2 Day Air, includes a cool pack and a thermal envelope to ensure freshness.
How should I store the macarons once I receive them?
We advise that you put the macarons in the refrigerator immediately upon delivery?
I received a box of macarons while I was not home – can I still eat them?
You are the best judge, it depends on how they look and how they were kept. If they were outside in winter weather they should be fine. However, if they were stored inside a warm delivery room for a few days, they shouldn’t be good.